The Identification Services Bureau (DSI) announced in a statement yesterday that it launched self-service resident ID card (BIR) return kiosks that day, allowing the public to conveniently return identity cards of deceased relatives or lost cards that had been found.
The new kiosks are currently installed at three government 24-hour self-service centres located in Praia Grande, Venceslau de Morais and central Taipa, providing round-the-clock access for document return services, the statement noted.
According to the statement, the machines are designed for ease of use, where users simply follow on-screen instructions, select the reason for returning the card – either due to the holder’s passing or because it was found – and provide contact information before depositing the card into the kiosk.
The fully automated process aims to save time and reduce the need for counter services, the statement said, noting that in cases where a cardholder passes away outside Macau, relatives who are aware of the death but have not yet declared it must submit the original death certificate to one of the bureau’s service centres to complete the formalities.
Further details on kiosk locations and services are available on the official webpage of the bureau at https://www.dsi.gov.mo/eservice. Residents may also call 2837 0777 or 2837 0888 for enquiries during office hours.
The statement noted that the introduction of the kiosks is expected by the bureau to streamline the return process for resident ID cards, offering a more efficient and accessible public service for the community.
This infographic provided by the Identification Services Bureau (DSI) yesterday shows its resident identity card (BIR) return kiosk machine.
