The private Macau University of Science and Technology (MUST) released its “2025 Macau Consumer Satisfaction Index” at a press conference on Monday, which revealed that local residents are more satisfied with restaurants and other kinds of eateries* in Zhuhai than those in Macau.
The Macau Consumer Satisfaction Index is funded by the Macau Foundation (FM) and carried out by MUST’s Sustainable Development Research Institute.
According to an MUST statement, the index comprises four categories – Macau shopping (clothing), Macau restaurants and other kinds of eateries, Zhuhai shopping (clothing), and Zhuhai restaurants and other kinds of eateries.
This survey was conducted from March 17 to April 9, using a questionnaire survey method, successfully interviewing 915 Macau residents. The survey primarily focused on product quality, service quality, value for money, customer complaints, and customer loyalty. Satisfaction levels were measured on a scale of 0 to 100, with higher scores indicating greater satisfaction.
The survey results showed that concerning the satisfaction level for restaurants and eateries, Macau recorded 72.3 points, an increase of 1.53 percent (1.1 points) compared to last year, while Zhuhai recorded 78.4 points, an increase of 3.98 percent (3 points) compared to last year.
The survey showed that Macau residents’ satisfaction with Zhuhai restaurants and other kinds of eateries has shown particularly notable improvement, with “value for money” being the most outstanding aspect. This, the statement said, suggests that Macau’s F&B industry could benefit from studying their Zhuhai counterparts’ approaches to enhancing cost-performance while maintaining current food and service standards.
This survey results also showed that the satisfaction level for shopping (clothing), Macau recorded 73.4 points, a decrease of 2.65 percent (2 points) compared to last year, while Zhuhai recorded 73.4 points, a slight decrease of 1.08 percent (0.8 points) compared to last year.
Although the scores (73.4) are identical, the report highlights a marked decline in service quality in Macau, serving as a warning sign for Macau’s clothing retailers, the survey said.
*All restaurants are eateries, but not all eateries are restaurants. Think of “eatery” as an umbrella term for anywhere you eat, while “restaurant” suggests a step up in service quality and experience. – DeepSeek
Customers eat their meals at an eatery in the city centre yesterday evening. – Photo: Armindo Neves
